Terms and Conditions
1. Introduction
Welcome to LOKR Sports (the “Application”), operated by LOKR Sports Ltd (“we,” “our,” or “us”). By downloading, accessing, or using the Application, you agree to these Terms and Conditions. If you do not agree, please do not use the Application.
1. Definitions
Application: Refers to the LOKR Sports platform, including all services, features, and content provided through it.
User(s): Refers to individuals who register, access, or use the Application, including players, coaches, and parents/guardians.
Services: Refers to the features provided by the Application, including video sharing, document uploads, session fixtures, coach reviews, plan creation, and subscription offerings.
2. Use of the Application
Eligibility
· You must be at least 16 years old to use the Application or have parental consent.
· You agree to use the Application for lawful purposes only and in accordance with these T&Cs.
License
· We grant you a non-exclusive, non-transferable, revocable license to use the Application in compliance with these T&Cs.
3. User Accounts
Registration
· Users must create an account to access the Application’s features.
· You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
· You agree to provide accurate and up-to-date information during registration and to update your information if it changes.
Account Termination
· We reserve the right to suspend or terminate accounts if you breach these T&Cs or engage in prohibited activities.
4. Services Provided
The Application provides the following services:
Content Sharing: Coaches can share videos, images, and documents with players.
Session Management: Users can create and view training sessions, fixtures, and schedules.
Feedback and Reviews: Coaches can provide ratings and reviews for players.
Subscription Plans: Access to features may require a subscription.
5. Payments & Subscription Plans
· Subscription details, including pricing, duration, and features, will be outlined during sign-up.
· Subscriptions automatically renew unless cancelled before the renewal date.
· You can cancel your subscription at any time via your account settings. Refunds for cancellations are subject to our refund policy.
6. Refund Policy
Eligibility for Refunds
We strive to provide you with the best user experience. However, refunds will only be granted under the following circumstances:
· If a technical issue on our end prevents access to paid features or services, and we are unable to resolve it within a reasonable time frame.
· If you are incorrectly charged due to a billing error.
Subscription Refunds
Subscriptions purchased through third-party platforms such as the Apple App Store or Google Play Store are subject to their refund policies. Please contact the respective platform for refunds related to these purchases. We cannot process refunds for subscriptions made through these platforms directly.
Requesting a Refund
To request a refund for payments made directly to us:
· Contact us at support@lokrsports.com within 14 days of the payment date.
· Provide your payment receipt and details of the issue.
Non-Refundable Items
Payments for one-time purchases or services that have already been delivered are non-refundable. Refunds will not be granted for dissatisfaction with features that are functioning as advertised.
Refund Processing Time
Approved refunds will be processed within 14 business days. The time for the refund to reflect in your account may vary depending on your bank or payment provider.
Changes to the Refund Policy
We reserve the right to amend this policy at any time. Significant changes will be communicated via the Application or our website.
7. Content and Intellectual Property
· All content on the Application, including text, images, logos, and code, is owned by or licensed to us.
· You may not copy, distribute, or modify any content without our prior written consent.
8. User-Generated Content
· By submitting content (e.g., reviews, feedback, or resources), you grant us a non-exclusive, royalty-free, worldwide license to use and display that content on the Application.
· You agree not to upload any content that is illegal, offensive, or infringes on third-party rights.
9. Privacy and Data
· By using the Application, you agree to our Privacy Policy
· We may collect, store, and process your data in accordance with applicable privacy laws.
10. Limitation of Liability
· The Application is provided “as is” without any warranties.
· To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Application.
11. Prohibited Activities
You agree not to:
· Use the Application for any fraudulent or unlawful purposes.
· Attempt to disrupt or harm the functionality of the Application.
· Reverse-engineer or tamper with the Application’s code or systems.
12. Updates and Changes
· We may update these T&Cs at any time. Continued use of the Application constitutes acceptance of the revised T&Cs.
13. Termination
· We may suspend or terminate your access to the Application for violations of these T&Cs or at our sole discretion.
14. Governing Law
· These T&Cs are governed by the laws of England and Wale. Any disputes will be resolved in the courts of England & Wales.
15. Contact Us
For any questions or concerns regarding these Terms, please contact us at: support@lokrsports.com
LOKR Sports Ltd, 10 Stadium Business Court Millennium Way, Pride Park, Derby, England, DE24 8HP
By using the Application, you confirm that you have read, understood, and agreed to these Terms.